FAQ

  • General Information
  • Account Management
  • Deposits and Withdrawals
  • Trading
  • Security
  • Fees and Limits
  • Mobile and API Access
  • Customer Support
  • Future Developments

What is CXM.io?

CXM.io is a global cryptocurrency exchange platform that enables users to buy, sell, and trade a wide range of digital assets. The platform is designed to offer a seamless trading experience with advanced tools, real-time analytics, and robust security measures.

Is CXM.io regulated?

CXM.io operates in compliance with applicable laws and regulations in the jurisdictions it serves. The platform is committed to maintaining high standards of security and transparency.

How do I create an account on CXM.io?

To create an account, click on the "Sign Up" button on the CXM.io homepage. You'll need to provide a valid email address, create a secure password, and agree to the terms and conditions.

What is the verification process?

CXM.io requires users to complete a Know Your Customer (KYC) verification process, which includes submitting a government-issued ID and proof of address. This process helps ensure the security and compliance of the platform.

How can I secure my account?

We recommend enabling two-factor authentication (2FA) and using a strong, unique password. Regularly updating your security settings and being cautious of phishing attempts also enhances account security.

What deposit methods are available?

CXM.io supports various deposit methods, including bank transfers, credit/debit cards, and cryptocurrency deposits. Availability may vary based on your location.

How long do deposits take to process?

Processing times depend on the deposit method:

  • Bank transfers: 1–3 business days
  • Credit/debit cards: Instant
  • Cryptocurrency: Varies based on network congestion

Are there any deposit or withdrawal fees?

CXM.io strives to offer competitive fees. Deposit fees may vary depending on the method used, while withdrawal fees are determined by the specific cryptocurrency and network conditions.

What cryptocurrencies can I trade on CXM.io?

CXM.io offers a diverse selection of cryptocurrencies, including but not limited to Bitcoin (BTC), Ethereum (ETH), and various altcoins. The platform regularly updates its listings to include promising new assets.

Does CXM.io offer advanced trading features?

Yes, CXM.io provides advanced trading tools such as limit and market orders, real-time charts, and technical indicators to cater to both novice and experienced traders.

Is margin trading available?

Currently, CXM.io does not offer margin trading. However, we are exploring the possibility of introducing this feature in the future.

How does CXM.io protect my funds?

CXM.io employs industry-standard security measures, including cold storage for the majority of funds, encryption protocols, and regular security audits to safeguard user assets.

What should I do if I suspect unauthorized activity on my account?

If you notice any suspicious activity, immediately change your password and contact our support team. Enabling 2FA adds an extra layer of security to your account.

What kind of asset protection does CXM offer?

Security is integral to everything we build. We use industry-leading encryption and real-time threat monitoring to protect your data and funds. Our platform is also SOC 2 compliant, ensuring our technology and practices meet rigorous standards for security and reliability.

What are the trading fees on CXM.io?

CXM.io uses a tiered fee structure based on your 30-day trading volume. Detailed information on fees can be found on our "Fees" page.

Are there any limits on deposits or withdrawals?

Yes, limits vary depending on your verification level and the chosen deposit or withdrawal method. You can view your current limits in your account dashboard.

Does CXM.io have a mobile app?

Yes, CXM.io offers a mobile application for both iOS and Android devices, allowing you to trade and manage your account on the go.

Is there an API for automated trading?

CXM.io provides a robust API for developers and traders who wish to implement automated trading strategies. API documentation is available on our website.

How can I contact CXM.io support?

Our support team is available 24/7 via live chat and email. You can reach us through the "Support" section on our website.

What new features are planned for CXM.io?

CXM.io is continuously working to enhance the user experience. Upcoming features include:
– Introduction of staking services
– Expansion of supported cryptocurrencies
– Implementation of margin trading
– Launch of a referral program

Will CXM.io offer a native token?

We are exploring the possibility of introducing a native token to provide additional benefits to our users. Stay tuned for official announcements.