Privacy Policy
CXM Digital Group LLC (“us”, “we”, “CXM Digital” or “the Company”) respects the privacy of each user (“user,” “you,” “your”) of our website/service, www.cxm.io (“Website”). We value our relationship with you, and we are committed to maintaining loyalty and respect with each individual client by providing you with security. This Privacy Policy applies to CXM Digital Group LLC.
Personal Information Collected
Most of the personal information we process is provided to us directly by you when you submit information to our Website, use or view our website via your browser’s cookies, or sign up for an account through us. Such information may include information you provide to us on applications and other forms. We may use the information that you have given us, for one or more of the following reasons:
- – Updating your records
- – Communicating with you
- – Providing access to the Website and the associated services
- – Providing a username and password
- – Processing all fees
- – Informing you about products and services that may be of interest to you
- – Providing customer service
- – Maintaining your personal profile
- – Conducting security operations
We may share this information with third party organisations.
Further, personal billing information may be collected and maintained by a third-party processing vendor. When you are prompted to enter personal billing information, you will first be redirected to the website of this third-party vendor. We do not maintain or control third-party vendors and are therefore not responsible for their actions. You should consult the Privacy Policy of our third-party vendors for any further details.
The reasons we collect data are not exhaustive.
Sharing Information with our Affiliates
We may share personal information described above with our affiliates for business purposes and as permitted by applicable law. Our affiliates may include companies controlled or owned by us as well as companies which have an ownership interest in our company. The information we share with affiliates may include any of the information described above, such as your name, address and account information. Our affiliates maintain the privacy of your information to the same extent we do in accordance with this Policy.
Your consent is deemed to be given to share your personal information with a third party partner organization in order for us to meet our Know Your Customer obligations, in accordance with Anti Money Laundering/Countering the Financing of Terrorism obligations prior to account opening.
Cookies
Cookies are small files containing information that a Web Website uses to track its visitors. CXM Digital may set and access CXM Digital cookies on your computer, enabling us to learn which advertisements and promotions bring users to our Website. CXM Digital or any of its divisions may use cookies in connection with CXM Digital’s products and services and to track your activities on our websites. Such information that we collect and share would be anonymous and not personally identifiable. Cookies may be disabled through a browser.
Marketing
We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to third parties. If you no longer wish to be contacted for marketing purposes, please contact us.
Data Security & Technology
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
The Company will make best efforts to protect personal data in its possession or under its control by making reasonable security arrangements to prevent unauthorised access and loss of any storage medium on which personal data is stored. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. You may be made aware of certain notifiable data breaches regarding your personal identifiable information when necessitated by the applicable regulation.
We also use other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers) and access control mechanisms to control unauthorised access to systems and data.
CXM Digital is committed to protecting personal data and will implement adequate and suitable measures to ensure a standard level of security to protect personal data provided to us.
Retention and Destruction of Your Information
Your information will be retained by CXM Digital in accordance with applicable state and federal laws, and the applicable retention periods in CXM Digital’ record retention policy and procedures. Your information will be destroyed upon your request unless applicable law requires destruction after the expiration of an applicable retention period. The manner of destruction shall be appropriate to preserve and ensure the confidentiality of your information given the level of sensitivity, value and criticality to CXM Digital.
Your Rights
You have the right to request access to, a copy of, rectification, restriction in the use of, or erasure of your information in accordance with all applicable laws. The erasure of your information shall be subject to applicable state and federal laws, and the applicable retention periods under the Company’s record retention policy and procedures. If you have provided consent to the use of your information, you have the right to withdraw consent without affecting the lawfulness of the Company’s use of the information prior to receipt of your request.
Opt Out
You are not required to supply any of the personal information that we may request. However, failure to do so may result in our being unable to open or maintain your account or to provide services to you. While we make every effort to ensure that all information we hold about you is accurate, complete and up to date, you can help us considerably in this regard by promptly notifying us if there are any changes to your personal information.
Our Contact Details
If you have any questions about this Privacy Policy or wish to exercise your rights, please note the following contact details:
E-mail: compliance@cxm.com
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not interact with, use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
We may also disclose your personal information:
- – To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- – To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
- – If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CXM Digital, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Modifications
CXM Digital reserves the right to update or modify the terms of this Privacy Policy at any time, without notice, by posting such modifications on this web page. Such modifications will be effective upon posting. You are deemed to consent to such modifications by further using the services after such modification.
LAST UPDATED: May 6th, 2025
